Frequently Asked Questions
What are your opening hours?
You can place an order on our website 24 hours a day. If you want to talk to us then our studio hours are 09.30-17.30 Monday – Friday. If you leave us a message then we promise to get back to you within 24 hours. You can email us anytime!
Do you deliver internationally?
Yes, we offer delivery of our handmade convex & round mirrors to most international destinations. Delivery cost per order will be calculated by PayPal at checkout, based on destination and product selection. You do not need to be registered with PayPal, you can checkout as a guest.
Please note that deliveries to destinations outside the UK may attract import duty.The recipient of the delivery is responsible for any such charges and therefore we’d advise that you check the import charges applicable before ordering.
How do I hang my mirror?
Each of our round mirrors is fitted with a recessed mirror plate to ensure a flush hanging position. We also include suitable wall fixings for hanging.
How is my convex mirror made?
A great amount of work and care goes into the production of each mirror frame. We use old-fashioned techniques, such as patternmaking and gilding, together with new materials, to create round mirrors which are both timeless and contemporary. Each frame is hand crafted in our studio and hand finished in a variety of colourful paints and lacquers including gold and silver leaf.
Ours is a contemporary product, as opposed to a Georgian reproduction, and we use acrylic convex mirror lenses because they produce a far brighter, sharper reflection than glass convex lenses. The reflecting image is distortion free, unlike with mirrored convex glass.
For our flat mirrrors, we use 6mm flat mirrored glass. Our flat round mirrors can also be supplied with heat pads for use in bathrooms.
Each and every one of our handmade round & convex mirrors is crafted and finished with the greatest attention to detail.
Do your round mirrors come in any other colours or finishes?
As every one of our round mirrors is made to order, bespoke flexibility is offered in respect of finishing wherever possible. Please feel free to contact us with your requirements.
Is it safe to use my credit/debit card when buying online with Omelo?
Yes. Our shop enables you to purchase securely online with our payment provider PayPal. Credit card details are held by PayPal only – this is so secure even we can’t see them!
Will I receive a confirmatory email once I have ordered?
When you place your order, you will be sent an acknowledgement by email within 24 hours. We will contact you if there are any problems with your order.
What is your policy on returns?
We want you to be happy with each and every one of the handmade convex & round mirrors you purchase from us. However, should it be necessary, please see the Returns section of our Terms & Conditions page which will tell you everything you need to know.